IT architect and consultant with exceptional experience in Dynatrace, BMC Remedy ITSM, BMC TrueSight and BMC Discovery implementations.

Dynatrace

I have experience in managing and designing Dynatrace architecture (Managed cluster, ActiveGates and OneAgents) in large and complex IT environments. I'm able to automate deployment and configuration of Dynatrace components across data centers and cloud providers.

BMC Remedy ITSM

My expert knowledge of BMC Remedy (Atrium CMDB, ITSM and SRM) was built through my work as a Developer, Administrator, Consultant, Architect, Team Leader and Process Workshop Facilitator.

BMC TrueSight

My knowledge of BMC TrueSight monitoring solutions (PATROL, TrueSight Infrastructure Manager/BPPM, TrueSight App Visibility, BEM, SIM, TMART) is at an expert level achieved by designing solution architecture and realizing many installations, customisations and integrations of such tools.

BMC Discovery

I have broad experience in BMC Discovery (ADDM) solution design, requirements gathering, workshops, implementation, customizations and discovery patterns development.

I can help you with
Dynatrace BMC TrueSight BMC Remedy BMC Atrium CMDB BMC Discovery

About Me

From 2002 to 2011 I worked for BMC partner companies. It gave me the opportunity to implement various BMC Software products for clients from telecommunication, banking, insurance and pharmaceutical industries as well as government institutions.

In 2011 I established my own company - BSM Solutions - and I started working as an independent consultant.

During my career I have been working for projects in different countries: Czechia, France, Germany, Italy, Luxembourg, Norway, Poland, Saudi Arabia, Spain, Switzerland and the USA.

I am able to perform the following activities for clients:

  • - gathering requirements and leading workshops
  • - designing solution architecture
  • - installing, configuring and customizing systems
  • - creating integrations with third party systems
  • - managing the implementation team
  • - providing trainings on products
  • - working in an international and multicultural environment
  • - managing life cycle of information system and services
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Skills

Business Service Management from BMC Software helps you to simplify and automate your IT processes. In order to achieve this you will need to implement BSM tools, which can be complex and full of hidden traps. I can help you to put it all together.

Dynatrace

Managed Cluster, ActiveGates, OneAgents
Synthetic Monitoring
Custom extensions (framework 1.0 and 2.0)
Kubernetes monitoring with Dyantrace Operator
Amazon AWS services monitoring
Monitoring as a Code (MONACO)
Dynatrace APIs

BMC Remedy ITSM

Remedy Incident and Problem Management
Remedy Asset Management
Remedy Change Management
Remedy Service Level Management (SLM)
Service Request Management (SRM)
Atrium CMDB

BMC TrueSight Infrastructure Manager

PATROL Agent and Knowledge Modules
Event and Service Impact Manager Cell
TrueSight Infrastructure Manager
TrueSight Presentation Server
TrueSight Operations Management Reporting

BMC TrueSight Application Management

TrueSight App Visibility Manager
TrueSight Synthetic Transaction Monitor with Silk Performer
Transaction Management Application Response Time (TMART)

BMC Discovery

Discovery appliance deployment
Discovery pattern development in TPL
Discovery CMDB sync mapping customization

Technical Skills

Python, Perl, Master Rule Language (MRL), Patrol Script Language (PSL), The Pattern Language (TPL), Rexx, SQL/T-SQL, VBA, Windows Batch Scripting, Unix shell, HTML/CSS/PHP
Unix, Linux, Windows
MSSQL, MySQL, Oracle, Sybase, SQLite
REST API and Web Services, Apache, IIS
SNMP, SAML, LDAP/Active Directory, POP3/SMTP
Ansible, Jenkins, Bitbucket, Jira, Confluence, xMatters
Kubernetes, Amazon AWS

Projects

I have worked on and completed the following projects:

Dynatrace Monitoring project

Government institution
  • BMC TrueSight to Dynatrace migration
  • Design architecture for Dynatrace Managed cluster, ActiveGates and OneAgents
  • Development of Ansible playbooks to install and configure OneAgents
  • Development of Python scripts to automate OneAgent installation and tagging based on data from CMDB
  • Automation to deploy Synthetic HTTP monitors with MONACO
  • Automation to manage maintenance windows in Dynatrace
  • Dynatrace deployment on Kubernetes
  • Monitoring public cloud accounts in AWS and Azure
  • Real User Monitoring and Application Performance Monitoring configuration
  • Log monitoring

CMDB Migration project

Government institution
  • Atrium CMDB 9.0 to 19.08 migration
  • Development of Ansible playbooks to install and configure new Atrium CMDB environments in automatic way

TrueSight 11 project

Government institution
  • Solution Design for TrueSight 11 including the following aspects: High Availability, dedicated secured infrastructure, virtual Ret Hat 7.6 servers, multiple environments (test, acceptance and production)
  • Creating TrueSight installation and configuration procedures for operations team
  • Designing and executing TrueSight test plans
  • ProactiveNet 9.6 to TrueSight 11.0 migration
  • Remedy SSO 9.1.04 integration with SAML and LDAP
  • TrueSight 11.0 integration with Incident Management system for manual and automatic ticket creation from monitoring events
  • TrueSight Reporting 10.7 integration with Business Objects platform for custom reports
  • Service model publishing from Atrium CMDB to TrueSight
  • TrueSight integration with xMatters notification platform
  • PATROL Agent upgrade automation with Ansible
  • TMART migration to TrueSight App Visibility with custom scripts using REST API

Architecture for Discovery 11.0 implementation

Telecom company
  • Architecture for Discovery 11.0 implementation across multiple data centers in 5 countries. Discovery workshops, requirements gathering and solution design.
  • Deployment of Discovery 11.0 for first customer and knowledge transfer to off-shore implementation team.
  • Integration with Atrium CMDB for data load from Discovery.

BMC TrueSight Infrastructure Manager 10.5 Implementation

Travel company
  • Integration with Tivoli Netcool
  • Integration with Atrium CMDB for service models
  • Using web services to export service model status

BMC TrueSight Operations Management Solution Design

Government institution
  • BMC TrueSight Operations Management 10.5 solution design (Infrastructure Manager, App Visibility Manager, Real End User Experience Monitoring, IT Data Analytics)

Service Catalogue project

Government institution
  • Service Catalogue solution design (covering Service Catalogue Management and Request Fulfilment)
  • Project coordination of Hosting Service Request fulfilment implementation

BMC Atrium Discovery and Dependency Mapping (ADDM) and BMC Atrium CMDB customizations to meet customer needs

Government institution
  • ADDM 9.0.02 to 10.2.01 upgrade
  • CMDB data model simplification
  • ADDM custom discovery patterns development in TPL (cluster resources, Coldfusion data sources, DNS, Heartbeat clusters, NFS, Samba, etc.)
  • ADDM to CMDB sync customization with sync mapping development in TPL
  • Business application mapping in ADDM
  • Automatic service model creation to enable Impact Analysis

Business application mapping

Bank
  • Business application mapping in BMC Atrium Discovery and Dependency Mapping 10.1.01

Service monitoring project

Government institution
  • BMC TrueSight App Visibility Manager 2.6.10 installation and configuration
  • TMART to TrueSight App Visibility Manager 2.6.10 migration
  • Application monitoring using SOAP and REST protocols with Borland Silk Performer Synthetic Transaction Monitoring for BMC Software
  • BMC PATROL Knowledge Module development (PSL) for application health check monitoring
  • BMC PATROL monitoring configuration (Linux, Windows, Oracle DB, VMware vSphere, Citrix XenServer, Light Weight Protocols [SNMP, Ping])
  • BMC TrueSight Infrastructure Management 9.6 installation and configuration
  • BPPM 9.0 to BMC TrueSight Infrastructure Management 9.6 migration
  • Custom rules (MRL) development for event and service impact management (service blackout and maintenance, notifications)
  • Atrium CMDB 8.1.02 installation and configuration, integration with BMC TrueSight (BPPM)

Atrium CMDB project

Government institution
  • Atrium Discovery and Dependency Mapping 9.0.02 deployment and configuration (consolidation, OpenLDAP integration)
  • ADDM - Discovery patterns development in TPL (Linux Heartbeat Cluster, Samba shares, NFS, OpenLDAP, Nagios, ColdFusion database resources, Locations)
  • ADDM - CMDB sync mappings development in TPL (local and remote filesystems, database schemas, JDBC resources)
  • Atrium CMDB 8.1.01 installation and configuration (datasets, reconciliation engine, normalization engine, CI class modifications)
  • Atrium Integrator (Pentaho) - data load from Excel into CMDB, data export from CMDB to CSV.
  • BMC Remedy ITSM 8.1.01 installation and configuration (LDAP authentication, Foundation Data configuration with Data Management tool)
  • Atrium Integrator (Pentaho) - automatic user load from LDAP into Remedy ITSM (People form)
  • BMC Change Management 8.1.01 - change process configuration and documentation, approvals configuration
  • BMC Service Request Management 8.1.01 - service requests configuration, advanced interface forms development
  • BMC Dashboards for BSM 7.7.02 installation and configuration
  • BMC Analytics for BSM 8.1.00 installation and configuration

Remedy ITSM implementation

Government institution
  • BMC Remedy ITSM 7.1 administration, configuration and support (Incident and Problem Management, Asset Management, Change Management, Service Level Management, Service Request Management, CMDB)
  • BMC Remedy ITSM - loading incidents from Excel into Incident Management using Perl scripts and Remedy API
  • BMC Remedy ITSM 7.6.03 installation and configuration (CMDB population, Product Catalogue, Software License Management)
  • BMC Remedy ITSM 7.6.03 to 8.1.00 migration

CMDB inventory population

Government institution
  • Atrium CMDB 7.6.03 installation and configuration (datasets, reconciliation engine, normalization engine, CI class modifications)
  • CMDB population and integrations with third party systems (Atrium Integration Engine, custom integrations)
  • BMC Atrium Discovery and Dependency Mapping (server inventory scanning for CI and software assets, integration with CMDB) implementation

Infrastructure and applications monitoring

Government institution
  • Application monitoring with BMC Transaction Management Application Response Time
  • Updating TMART configuration using web services and SQL
  • TMART integration with Event Management system using Impact Integration Web Services (IIWS)
  • PATROL - infrastructure monitoring of Windows, Solaris, Linux, Oracle, Informix, MySQL, MS SQL, SAP, Remedy
  • PATROL - deployment and configuration of local and remote monitoring (automated instance configuration and parameter thresholds with Perl and PCM)
  • PATROL integration with ProactiveNet
  • ProactiveNet installation, configuration and integrations with CMDB, Remedy Incident Management, TMART and Patrol
  • ProactiveNet - event management with custom MRL rule writing
  • ProactiveNet - service models design and build

Managing communications services for customers across 28 European countries using Remedy ITSM

Telecom company
  • IT architecture of customized system based on BMC Remedy ITSM
  • Managing an international team of BMC Remedy developers
  • Remedy ARS - developed application for data migration from Excel to custom forms (using Remedy workflow, Perl scripts and Remedy API)

Solution design for CMDB implementation

Bank
  • Leading workshops and analysing IT processes to gather requirements for CMDB implementation

Monitoring of managed services

Telecom company
  • Implementation with customizations of BMC Event Manager and BMC Service Impact Manager 7.3.01 for managed services offered to customers (custom MRL rules, advanced event enrichment, alias mapping automation for Service Model).

ITSM project

Pharmaceutical company
  • Development of interfaces between BMC Remedy ITSM and other systems

Business process monitoring

Bank
  • BMC Event Manager/Service Impact Manager 7.2 solution design, implementation, customization (custom event management rules) and integration with BMC Performance Manager Portal, HP OpenView, Microsoft Operations Manager, NetIQ, Tivoli Omegamon, Adlex.
  • BMC Event Manager/Service Impact Manager 7.2 - custom integrations (IVONA text-to-speech application, sound notification for new event on Impact Explorer console)
  • Service Impact Manager 7.2 - Service model design and implementation (SIM and Atrium CMDB)
  • BMC Performance Manager Portal - performance tuning, integration with BEM using IIWS
  • BMC Impact Portal 2.6 - installation and configuration
  • Atrium CMDB 2.1 - installation and configuration, integration with BMC SIM

Business Service Management project

Telecom company
  • BMC Event Manager/Service Impact Manager 7.0.x solution design, implementation, customization (business service modelling, custom event management rules) and integration with BMC Patrol, Microsoft Operations Manager, BMC Atrium CMDB and BMC Remedy Service Desk (ITSM 7.x)
  • BMC Event Manager/Service Impact Manager 7.0 custom integrations with on-call database (written in Perl), monitoring schedules and automatic Patrol Central profile update (written in Perl)
  • Atrium CMDB - automation of service model creation in CMDB for BMC SIM (written in Perl with Remedy API and using different data sources - TXT, CSV, XML, Excel)
  • BMC Impact Portal - installation and configuration

IT infrastructure monitoring

Telecom company
  • BMC Event Manager 7.2 solution design, implementation, customization (custom event management rules) and integration with BMC Patrol, Mercury SiteScope, HP OV NNM, SNMP, BMC MainView and Remedy ITSM
  • BMC Event Manager 7.2 custom integrations with email system (using Perl and POP3), command centre database (using Perl and FreeTDS)
  • BMC Event Manager 7.2 high availability configuration (primary and secondary cells)
  • BMC Event Manager 7.2 - cells configuration automation (written in Perl and using Excel as input data)
  • PATROL Enterprise Manager (PEM) to BMC Event Manager (BEM) migration
  • BMC Impact Portal 2.6 - installation and configuration
  • BMC Patrol implementation and customization

IT infrastructure and business process monitoring

Bank
  • BMC Service Impact Manager implementation, customization (custom event management rules and service model) and integration with BMC Patrol
  • BMC Portal and RSM installation and configuration
  • BMC Portal upgrade and data migration
  • Atrium CMDB installation and customization, integration with BMC SIM

IT infrastructure and services management

Insurance company
  • BMC Patrol implementation with customizations

Proof of concept: Business Service Management project realized by BMC Software

Telecom company
  • BMC SIM implementation and SIM-Remedy integration development (ITSM 6.3 and BMC SIM 5.1)

Proof of concept: System for monitoring and managing IT infrastructure

Bank
  • BMC Service Impact Manager implementation with customizations and integration with Remedy HelpDesk
  • BMC Performance Manager Portal implementation with customizations and integration with BMC Service Impact Manager

Event Management system

Petroleum company
  • BMC Event and Impact Management integration with HP Service Desk

Trainings

I have obtained the following certifications:

  • BMC Certified Administrator: BMC Remedy AR System 7.5
  • ITIL v.3 Foundation Certificate in IT Service Management (ITIL v.3 Certificate by EXIN)
  • PRINCE2 Foundation certificate in project management
  • AWS Certified Cloud Practitioner
  • Security Clearance SECRET UE/EU SECRET
  • Dynatrace Associate
  • Dynatrace Autonomous Cloud Endorsement
  • Certified SAFe® 5 Agilist

I have attended the following IT trainings:

  • ITIL Foundation
  • ITIL V3 Foundation Bridge
  • PRINCE2 Foundation Training
  • SMART Methods - Train The Trainer Boot-camp
  • SIM 7 Delta Training for Partners
  • BMC Event Manager/BMC Service Impact Manager part 2
  • SIM Integration to Remedy (training at BMC Software WWTEF'06)
  • Topology Discovery to SIM (training at BMC Software WWTEF'06)
  • BMC Control-M Administration
  • BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
  • BMC Remedy AR System 7.x: Administering - Part 2
  • BMC Atrium CMDB 2.0: Implementation Best Practices
  • BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
  • BMC Remedy IT Service Management 7.x: Installing and Configuring
  • BMC Remedy AR System 7.5: What's New (ODL)
  • BMC Remedy AR System 7.5: Developer - Part 1 (WBT)
  • BMC Remedy AR System 7.5: Developer - Part 2
  • Fundamentals of Solaris 8 Operating Environment for System Administrators (SA-118)
  • Implementing and Supporting Microsoft Windows NT 4.0 Server
  • Implementing and Administering Microsoft Windows 2000 Directory Services
  • Microsoft SQL Server 2008 Database Development (Collection 10344)
  • Implementing Microsoft System Center Operations Manager 2007 (Collection 3386)
  • AWS Cloud Practitioner Essentials (Second Edition)
  • AWS Lambda Foundations
  • Amazon API Gateway for Serverless Applications
  • Amazon DynamoDB for Serverless Architectures
  • Architecting Serverless Solutions
  • Dynatrace Autonomous Cloud Lab
  • Introduction to Kubernetes (LFS158x)

Testimonials

What customers say (details available upon request):

One of the best consultants

I have just met with the customer, and they appraised you highly for your work, and said you are one of the best consultants they have met ;)

Account Manager- Global Software Company

Really good job

In management call we had a few moments ago, I heard that Mariusz is "very clever" and "really pushing things forwards". Customer thinks of having more support from him. "He does a really good job."

Project Manager- Telco in Germany

Implementation we are particularly proud of

The implementation we are particularly proud of is system for infrastructure and applications monitoring. We use it for business process monitoring and it is based on BMC BEM/SIM.

IT Operations Manager- Bank in Poland

Excellent delivery

Excellent delivery, hope to use your services another time.

IT Manager- Government Institution in Norway

Contact

BSM Solutions
ul. Lubuska 64/37
53-514 Wroclaw
Poland